FAQ

Find answers to a range of common questions. Still need help? Click on the button below to get in touch with our dedicated support team.

Frequently Asked Questions

What is Hi-mail?

Our Hybrid Mail software Hi-mail is a solution over the HSCN connection tailored for our NHS clients which puts you in the driving seat. Packed with features allowing you to automate daily tasks and save time & money on your print & postage.

How do I create an account?

If you are part of the NHS, have data stored over a HSCN connection and would like to use our service then all you need to do is sign up here and we will take it from there. Once your registration is successful, we will send across your login credentials along with your Welcome Pack.

How much does it cost?

With Hi-mail there are no subscriptions or set-up fees, what this means is you simply pay for what you send. As an added benefit, the more you send with Hi-mail the more you will save.

How do I get started?

Once you have been successfully signed up, we will send you a confirmation email with your login credentials along with  your very own Welcome Pack with one of our “Getting Started” guides to help you navigate and use Hi-mail. If you need further help then you can contact our support team here where we aim to get you up and running in no time.

How do I use Hi-mail?

Inside the Welcome Pack, you will receive an in-depth “Information Guide” on how to use Hi-mail. If we’ve missed anything then you can also contact our specialist support team here who aim to get you back up and running in no time.

Managing Your Account

How do I manage my account?

Hi-mail offers all users the ability to manage their own accounts. This means you can update your preferences instantly and increase productivity.

How do I cancel my account?

If you no longer wish to receive any of the great benefits our Hi-mail software has to offer then you can simply contact us and we will help close your account.

Can I send more than one letter at a time?

With Hi-mail, we don’t hold any limits on how many letters you can send at a time or how many letters you send in total. We allow a truly flexible approach to suit your every need.

Can Hi-mail support multiple accounts?

At FDM, we understand that our clients in the NHS often work in large dynamic teams and Hi-mail is tailored to support this. Hi-mail can configure multiple users, each with their unique login credentials and preferences saved all under one account for quick and easy access.

Still have questions?
Get in touch with us today to find out more about Hi-mail & NHS Post